What Should Be in a Dog Walking Service Agreement With New Clients?

Scope and schedule

Spell out what a walk includes, how long it lasts, and the days and times you will come. Clear scope prevents the slow creep of extra tasks that were never priced.

Both sides should know exactly what is being paid for.

Payment and cancellation terms

State your rates, when payment is due, and your policy for late cancellations and no-access visits. These are the terms that cause friction later if left vague.

A written cancellation window saves you from awkward case-by-case debates.

Keys, access, and home details

Document how you access the home, where supplies are, and any quirks like a tricky lock or an alarm. Note emergency contacts and the dog's vet.

Getting this in writing at the start avoids a locked-out visit that helps no one.

Emergencies and authorization

Agree in advance on what you do if the dog is injured or ill, including authorization to seek veterinary care and who pays. This is not a conversation to have during a crisis.

Clear emergency terms protect the dog, the owner, and you.